Refund / Billing Policy
Current billing status
Public early access is currently free. The product includes Stripe integration for hosted checkout, customer portal, subscription webhooks, and subscription status lookup, but public paid plans are not the main launch flow yet.
If paid plans are introduced
Where billing is available, payments are handled through Stripe-hosted checkout and billing flows. Stripe may process payment method details, customer records, invoices, tax-relevant billing information, and subscription status. Memephant uses Stripe and Supabase records to understand which plan is attached to an authenticated account.
Cancellations
If you have an active paid subscription, cancellation should be available through the Stripe customer portal or by contacting support. Cancellation generally stops future renewal charges; it does not automatically remove your local project data.
Refunds
Refund requests are reviewed case by case. Memephant does not promise automatic refunds in all situations unless a specific paid plan or jurisdiction requires it. If something was charged in error, a billing flow failed, or the product materially did not work as expected, contact us so it can be reviewed.
How to contact us
Send billing, cancellation, or refund questions to hello@memephant.com. Include the account email used for sign-in and a short description of the issue. Do not email card numbers or payment secrets.